Privacy Policy

Coach & Horses Privacy Policy

Last updated: June 2026

The Coach & Horses (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under the UK GDPR and the Privacy and Electronic Communications Regulations (PECR).


1. Who we are

Coach & Horses Newport, Essex, CB11 Email: [pub email] Phone: 01799 540292

We are the data controller for the personal information we collect.


2. What personal data we collect

We may collect:

  • Contact details (name, email, phone number)

  • Booking information (table bookings, event bookings, private hire enquiries)

  • Payment information (only when you pay for ticketed events; we do not store card details)

  • Email newsletter sign‑ups

  • Website usage data (via analytics cookies, only with consent)

  • Social media interactions (messages, comments, event RSVPs)


3. How we use your data

We use your information to:

  • Manage bookings and enquiries

  • Provide customer service

  • Send event updates (only if you opt in)

  • Process payments for ticketed events

  • Improve our website and services

  • Meet legal or regulatory obligations (e.g., licensing)

We do not sell or share your data with third parties for marketing.


4. Legal bases for processing

We rely on:

  • Contract – to manage bookings or event tickets

  • Consent – for marketing emails and non‑essential cookies

  • Legitimate interests – to improve our website and services

  • Legal obligation – where required by licensing or safety regulations


5. How long we keep your data

We keep personal data only as long as necessary:

  • Booking enquiries: 12 months

  • Mailing list: until you unsubscribe

  • Event ticket records: 6 years (accounting requirement)

  • Website analytics: per your cookie consent settings


6. Your rights

You have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Withdraw consent

  • Object to processing

  • Request data portability

To exercise your rights, contact us at: [pub email]


7. Cookies

We use essential cookies and optional analytics cookies. See our Cookie Policy for full details.


8. Third‑party services

We may use:

  • Google Analytics (with consent)

  • Ticketing/payment providers for events

  • Email marketing tools (only if you opt in)

Each provider has its own privacy policy.


9. Contact

If you have questions about this policy, email tracy@whitepuffinconsulting.co.uk.